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Privacy Policy

Sonbet Privacy Policy – How Your Information Is Protected

Your personal data is a trust placed in us. Here you'll find everything about how Sonbet collects, uses, and safeguards your information — clearly explained.

Last Updated: 1 January 2026
Language: Bengali
Reading time: ~8 minutes
SSL encryption
256-Bit Security
No data selling
Not to third parties
Minimal Collection
Only what's necessary
Right to Erasure
On your terms
A Quick Note

Reading this Privacy Policy gives you a complete picture of how Sonbet handles your data. We've written it in plain language — not legal jargon — so you're left with no unanswered questions.

1

Introduction & Our Commitment

Sonbet is an online betting and gaming platform serving users in Bangladesh. When you use the Sonbet website or mobile app, certain information naturally enters our systems.

This Privacy Policy explains what data we collect, why we collect it, where it goes, and how it's kept secure. Sonbet believes you should have the greatest possible control over your own information.

We promise — your data will never be sold or rented to third parties without your consent. We collect only what's needed, and what we collect is kept safe.

This policy applies to all Sonbet services — including the website, mobile app, email communications, and Live Chat.

2

What Information We Collect

Sonbet collects two types of information — what you provide directly, and what is gathered automatically as you use our services.

Data Type Example Reason for collection
Identity Information Full name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account verification & notifications
Financial information Mobile Pay/Nagad number, transaction history Payment Processing
Device Information IP address, browser, OS Security & Fraud Prevention
Usage data Page views, betting history, session duration Service improvement & personalization
Location Data Approximate geographic location Legal compliance & service eligibility
Important

We never store your password, card number, or bank PIN. Payment details are processed directly by the payment gateway.

3

How Your Information Is Used

Sonbet uses your information only for specific, defined purposes. No data is ever used for anything else without your permission.

  • Account Management: For registration, login, and identity verification.
  • Payment processing: To process deposits and withdrawals.
  • Security & Fraud Prevention: To detect suspicious logins or unusual transactions.
  • Service Improvement: To analyze feature usage and improve the app and website.
  • Personalized Experience: To show you relevant offers based on your preferred sports and betting types.
  • Legal Compliance: To comply with licensing conditions and regulatory requirements.
  • Contact: To send important account updates, payment confirmations, and promotional offers.

You can opt out of marketing communications (email or SMS) at any time from your account settings.

4

Data Sharing Policy

Sonbet does not sell or commercially rent your data to third parties. However, in limited circumstances, certain information may be shared.

  • Payment gateway: Solely to process transactions with Mobile Pay, Nagad, and Rocket.
  • Game provider: Necessary information shared with companies operating Live Casino and slots.
  • Law enforcement: To comply with valid court orders or assist in legal investigations.
  • KYC Service Provider: With certified agencies for identity verification.
Our Commitment

Your consent will be obtained before sharing your information with any party beyond those listed above. Strict data protection agreements are in place with all third-party organizations.

5

Cookies & tracking technologies

Sonbet uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie type Purpose Duration
Essential cookiesMaintains login sessions and securityDeleted when the session ends
Functional CookiesRemembers language preferences and settings1 year
Analytics cookiesBy analyzing usage patterns6 months
Marketing cookiesShows you relevant advertisements30 Days

All cookies except essential ones can be disabled through your browser settings. Note that some features may not work as a result.

6

Data Retention Period

Sonbet does not retain your data longer than necessary. However, certain information must be kept for a specified period due to legal obligations.

  • Active account: All data is retained for as long as your account remains active.
  • Closed account: Financial records are retained for up to 5 years after account closure (for legal compliance).
  • KYC information: Up to 5 years maximum, in accordance with regulatory requirements.
  • Log & session data: Typically 90 days, after which it is automatically deleted.
  • Marketing Preferences: Opting out triggers immediate deletion.
7

Your Rights Over Your Data

Sonbet believes you should have full control over your own data. You can exercise the rights below at any time.

Right of Access

You can request to see what information we hold about you.

Right to Rectification

You can request that any incorrect or outdated information be updated.

Right to Erasure

You may request deletion of your data, provided there is no legal obligation requiring us to retain it.

Right to Object to Processing

You can object to your data being used for marketing purposes.

Right to portability

You can request a copy of your data or have it transferred elsewhere.

Right to Restriction

You can request that data processing be restricted under certain circumstances.

To exercise these rights support@sonbet.clickto email us. We'll respond within 30 days.

8

Security measures

Sonbet uses industry-leading technical and organizational measures to protect your data. We make no compromises on information security.

  • 256-bit SSL Encryption: All data is transmitted through encrypted channels.
  • Two-Factor Authentication (2FA): OTP verification for suspicious login attempts on your account.
  • Firewall & DDoS protection: Server-level attack prevention systems in place.
  • Regular Security Audits: Regular assessments carried out by independent third-party experts.
  • Staff Training: All staff receive regular training on data protection.
  • Data minimization: Only the information that is strictly necessary is collected.
Stay vigilant

Sonbet will never ask for your password by phone or email. If anyone asks for it, that's phishing — report it to Support immediately.

9

Policy on Minors

Sonbet's services are intended for users aged 18 and above. We do not knowingly collect or process data from anyone under 18.

If we become aware that a minor has registered on our platform, the account will be closed immediately and all associated data will be deleted. If you suspect someone you know is using this platform, please notify our support team.

10

Policy updates & contact

Sonbet may update this Privacy Policy from time to time. You will be notified in advance of any significant changes via your registered email or app notification. The "Last Updated" date at the top of the page is always current.

For any questions, concerns, or complaints about this policy, please contact us:

Email
support@sonbet.click
Live Chat
Available 24/7 on the App & Website

How We Protect Your Information

The Core Pillars of Sonbet's Data Protection

End-to-End Encryption

Every time you log in or make a payment on Sonbet, all data is encrypted with 256-bit SSL — no one can intercept it in transit.

KYC verification system

The highest standards of identity verification are followed to prevent account fraud and impersonation.

No Data Selling

Your name, number, or usage habits are never sold to advertisers or third parties. That is a core principle we stand by.

Regular Security Audits

Every three months, independent third-party security experts audit Sonbet's systems. Any vulnerabilities found are addressed immediately.

Your Control

Unsubscribing from marketing emails, viewing your data, or requesting deletion — it's all in your hands. Just reach out to Support at any time.

International Standards

Data is managed in compliance with GDPR and international data protection standards. Sonbet holds itself to a global standard of trust — not just within Bangladesh.

Frequently asked questions

Answers to two questions about the app and support

If the app won't open, start by restarting your phone and checking your internet connection. If you receive a prompt to update the app, please App Page Download and install the latest APK from — your existing account details will remain intact. Older versions are sometimes blocked for security reasons, so keeping the app updated is important. Make sure the "Unknown Sources" option is enabled during installation. You can turn it off again once the installation is complete. If you still run into issues, clear the app cache: Settings → Apps → Sonbet → Storage → Clear Cache. If that doesn't resolve it, contact support with your phone model and Android version.

There are three main ways to get in touch with Sonbet. The fastest response comes from Via live chat — click the chat icon in the bottom-right corner of any page on the app or website for an instant connection. Average response time is under 2 minutes. For less urgent matters, Email at support@sonbet.click — responses are typically sent within 2–6 hours, and sooner for urgent matters. You can communicate in Bangla on both Live Chat and email. Support is available 24/7, every day of the week — including Eid and other public holidays. Providing your registered mobile number when contacting support helps verify your identity faster.

Play with peace of mind — your data is secure

Register with Sonbet and enjoy betting with world-class security. Your data belongs to you alone.

Register Responsible Gaming

For users 18 and above. Learn more: Terms & Conditions

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