Betting is enjoyable when it's entertainment. Sonbet wants you to play in a healthy way — within your budget and with peace of mind. This page has everything you need to do just that.
Whether it's online betting or casino games, it's all entertainment at its core. Placing a small bet while cheering for your team in a cricket match, or spending some time at a Live Casino — these can be genuinely fun experiences, as long as you play responsibly.
But when betting becomes a source of stress rather than enjoyment, when you keep playing to chase lost money, or when family funds start going toward bets — that's when you know a problem has begun.
Sonbet's responsible gaming program is designed to stop problems before they start. We never want any of our members to face financial or emotional hardship — which is why we've put in place a range of tools and measures to help you stay in control at all times.
Responsible gaming doesn't mean stopping altogether. It means staying in control — of your time, your money, and your emotions. Sonbet is committed to keeping that control in your hands.
Many people in Bangladesh try online betting for the first time and find it enjoyable at first. But over time, some begin losing control of their budget and time. Sonbet's tools are designed to step in before things reach that point.
Our support team is available 24/7. If you or someone you know is struggling, don't hesitate to reach out. No judgment — just help.
If you notice any of these signs in yourself, don't wait — reach out to Sonbet support. We won't judge you; we're just here to help.
Five tools designed to keep you in control
Set a daily, weekly, or monthly deposit limit. Once you hit your limit, no further deposits will be accepted. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period — and that's intentional.
Set a maximum amount of time you can spend on the platform each day. Once that limit is reached, you'll be automatically logged out. Losing track of time is one of the biggest drivers of betting addiction.
Take a temporary break ranging from 1 day to 6 weeks. During this period your account will be locked — no betting or deposits are possible. It's a chance to reset and regroup.
You can close your account for 6 months, 1 year, or permanently. Any attempt to open a new account during the exclusion period will be blocked. This is our strongest protection measure.
Turn off bonus offers, free bet notifications, and promotional emails. Fewer temptations mean fewer unnecessary bets. Bet on your own terms.
Betting is automatically stopped once you've lost a set amount. This tool prevents emotionally driven big bets placed in an attempt to recover losses.
To activate any of these tools, go to your Account Settings or contact our Support Team.
We don't just follow the rules — we genuinely believe in them
Date of birth is verified at registration, and NID checks are conducted in suspicious cases. No one under 18 is allowed to play on our platform — no exceptions.
No Sonbet advertisement presents betting as a source of income. We sell entertainment — not false hope.
New members are encouraged to read the responsible betting guide during registration. Regular reminders and tips are also sent out.
Our system detects unusual betting patterns. If we notice significant losses or a sudden spike in betting activity, our support team will proactively reach out.
Any complaint from a family member is investigated promptly. If necessary, the account may be restricted at a family member's request as a third-party measure.
If we see signs of a betting problem, we provide information on professional counselling services. When an issue goes beyond what our support team can handle, pointing you toward the right help is also our responsibility.
If you answer "Yes" to 3 or more of the questions below, please reach out to Sonbet Support.
Secure your account in just a few minutes.
Log in to Sonbet, click the profile icon, and open "Account Settings".
Go to the "Responsible Gaming" option in your Settings.
Choose from a 6-month, 1-year, or permanent exclusion.
Confirm with OTP verification. Your account will be locked within three minutes.
If you can't do it through Settings, contact us via Live Chat or email — our support team will take care of it right away.
Responsible gaming isn't just for when things go wrong — it's a habit to build from day one.
Two important questions about account security and payments