Sonbet FAQ – Frequently Asked Questions & Detailed Answers

By default, Sonbet uses Decimal Odds is used by default, which is the most familiar format for users in Bangladesh. You can switch to fractional or American format anytime from Settings.

How to read decimal odds:

Higher odds mean a lower chance of winning — but the payout is bigger if you do win. Odds never drop below 1.00. Since odds change in real time, always double-check before confirming your bet.

Deposits via Mobile Pay, Nagad, or Rocket usually take 3–5 minutes credited to your Sonbet account. However, during network or server congestion, it may take up to 15 minutes.

If your deposit hasn't arrived, here's what to do:

If a deposit fails and the amount is deducted from Mobile Pay/Nagad but does not appear in your Sonbet account, a refund is typically processed automatically within 24 hours.

Forgot your password? No need to worry — Sonbet's password recovery takes just 2–3 minutes.

Steps to reset:

1. Go to the login page and click "Forgot Password?" Click the link.
2. Enter your registered mobile number and click "Send OTP".
3. Enter the 6-digit OTP sent to your mobile (valid for 10 minutes).
4. Enter a new password — at least 8 characters, ideally including a number.
5. Confirm and log in.

If your mobile number has changed, contact us via live chat. Once your identity is verified with your National ID, the reset will be handled manually.

What happens when a match is cancelled or incomplete on Sonbet depends on how much of the match was played.

General rules:

• Cancelled before the match starts: The full stake is refunded.
• If 50% or less of the match has been played: The bet is typically voided and the stake refunded.
• Once a set amount has been wagered: Bets may be settled on the result of the completed portion.
• D/L method in cricket: If a Duckworth-Lewis result is applied, that result stands as final.

Refunds are usually processed within Within 24 hours is returned to your wallet. For game-specific rules, visit the Terms & Conditions page.

No. To create a Sonbet account and place any bets or play casino games, you must be at least 18 years is required — this is mandatory with no exceptions.

Date of birth is verified at registration. In suspicious cases, a National ID (NID) or birth certificate may be requested.

If someone registers with false information and is later found to be underage during age verification, their account will be permanently closed and their balance may be forfeited.

You're welcome at 18 — that's when you can Register and claim your welcome bonus.

Cricket betting is the most popular category on Sonbet among users in Bangladesh. T20, ODI, Test matches, and major tournaments including IPL and BPL are all covered.

Popular cricket betting markets:

How to get started: Log in and go to "Sports" → "Cricket". Click on your preferred match. Available markets will be displayed — click on your selection to add it to the bet slip. Enter your stake and click "Place Bet".

In live matches, odds change every ball — act fast.